Privacy Policy bpay99 — Personal Data Protection for Malaysia Members

Bpay99 collects your personal information for lawful and specific purposes. This data collection is necessary to enable us to provide a secure service, meet legal compliance standards and deliver a better experience to every member.

Information You Provide Directly

• Registration information: Full name, date of birth, email address, phone number, and username.
• Identity verification documents: National ID card, passport or other statutory document submitted during the KYC process.
• Financial information: Bank account details, digital wallet account numbers and records of deposit and withdrawal transactions.
• Communications: Any messages, complaints, or feedback you send to the bpay99 support team.

Automatically Collected Information

• Device data: Device type, operating system, unique device identifier and language settings.
• Usage data: Pages visited, games played, session duration and navigation patterns within the platform.
• Technical data: IP address, browser type, screen resolution and time zone.
• General location data: Approximate location based on IP address for the purpose of verifying permitted geographic regions.

All collected information is stored on secure servers with industry-grade data encryption. bpay99 does not collect sensitive personal information such as biometric data or health information.

The information we collect is used responsibly and only for purposes related to delivering bpay99 services and fulfilling our legal obligations. We do not sell or rent your personal data to any third party for marketing purposes.

You may withdraw consent for marketing communications at any time by contacting the bpay99 support team or through your account settings. Withdrawing marketing consent does not affect other data processing based on a different legal basis.

Bpay99 respects member privacy and does not share your personal information except in the circumstances described below. Any data sharing is carried out with strict controls to ensure your information is handled securely.

Parties That May Receive Your Data

• Payment service providers: Financial institutions and payment processors that assist us in processing your deposits and withdrawals. They are bound by strict confidentiality agreements.
• Technology providers: Companies providing IT infrastructure, analytics and cybersecurity services to support bpay99 platform operations.
• Regulatory authorities: Regulatory bodies, law enforcement agencies or courts when we are legally required to disclose such information.
• Approved business partners: Third-party game service providers integrated with the bpay99 platform, subject to valid data protection agreements.

The security of your personal data is bpay99's highest priority. We continuously invest in the latest security infrastructure to ensure your data is always protected against unauthorized access, disclosure, alteration, or destruction.

Bpay99 Layers of Protection

• 256-bit SSL encryption: All data transmitted between your device and bpay99's servers is protected with military-grade SSL encryption.
• Two-factor authentication (2FA): An additional security layer that requires verification through your mobile device during login.
• 24/7 Monitoring: A continuous security monitoring system that detects and responds to any threats in real time.
• Regular security audits: Independent penetration testing and security audits are conducted regularly by external security experts to identify and patch vulnerabilities.
• Internal access control: Member data is accessible only to authorised bpay99 staff with a legitimate business need.

Bpay99 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance and ensure your account security. Cookies are small text files stored on your device when you visit the bpay99 platform.

Types of Cookies We Use

• Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance cookies: Helps us understand how members interact with the platform, enabling continuous improvements.
• Functional cookies: Stores your preferences such as language, display settings, and login details so you don't have to re-enter them each time.
• Analytics cookies: Used to collect aggregated statistical usage data to help us improve our services.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect certain features of the bpay99 platform. For more information on managing cookies, please refer to your web browser's documentation.

As a bpay99 member, you have certain rights regarding the personal data we hold about you. bpay99 is committed to facilitating the exercise of these rights quickly and easily.

Bpay99 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law. Data retention periods are determined based on the type of information and relevant legal requirements.

Data Retention Guidelines

• Active account data: Retained for the duration your account remains active and for an additional period following account closure to fulfil legal obligations.
• Financial transaction records: Retained for a minimum of 7 years in accordance with applicable anti-money laundering (AML) legal requirements.
• KYC documents: Retained for the period required by the relevant regulatory authority, generally no less than 5 years after the business relationship ends.
• Support communication logs: Retained for 3 years for dispute resolution and service improvement purposes.
• Analytics and usage data: Stored in aggregated form without personal identifiers for a maximum of 2 years.

Once the retention period expires, your data will be securely deleted or anonymized so it can no longer be associated with you. The data deletion process follows strict security procedures to ensure no recovery is possible.

Bpay99 has appointed a Data Protection Officer (DPO) responsible for ensuring compliance with this Privacy Policy and handling all data privacy enquiries. If you have any concerns, questions or complaints regarding how we handle your personal data, we encourage you to contact us directly.

The bpay99 support team is available via live chat, operating 24 hours a day, 7 days a week. We are committed to addressing any privacy concerns seriously and in a timely manner. You may also lodge a complaint with the relevant data protection authority if you believe your privacy rights have been violated.